Our promise to you

Returns & Refunds

"Every shirt is made just for you. Here's how we take care of you."

How we work

Made on demand
Every shirt is printed when you order it

We don't keep inventory. The moment your order is placed, it goes to print — your shirt didn't exist before you bought it, and it won't exist after. This is what makes each piece meaningful, and it's also why our return policy works a little differently than a traditional store.

We partnered with Printful to handle printing and fulfillment. If something goes wrong on their end, they make it right. If something goes wrong on yours, we'll do our best to help within what's possible.

What we cover

We've got you
Defective, damaged, or wrong items

If your shirt arrives damaged, has a print defect, or isn't what you ordered — we'll make it right, no questions asked. You choose: a free reprint or a full refund.

  • Item arrived damaged or torn
  • Print is faded, misaligned, or has a quality issue
  • Wrong item or wrong color sent
  • Package lost in transit (reported within 30 days)

Claims must be submitted within 30 days of receiving your order. We'll ask for a photo of the issue — this helps us report it to Printful and fix things faster.

What we can't do

🙏
Final sale
Size mistakes & change of mind

Because every shirt is made to order, we're unable to accept returns or exchanges for:

  • Ordering the wrong size
  • Change of mind or buyer's remorse
  • Color appearing slightly different on screen vs. in person

We know this can be frustrating, and we're sorry we can't do more. Our best advice: use the size guide on the product page, and when in doubt, size up. Bella + Canvas tees run true to size but can shrink slightly after washing.

If you ordered the wrong size, reach out anyway — we'll see what we can do.

🇦🇷
Argentine consumer rights
Local legal rights apply

Argentine consumers are protected under Ley 24.240 de Defensa del Consumidor. This includes the right to receive products as described and to seek remedy for defective goods. If you believe your consumer rights have not been met, you may contact Defensa del Consumidor.

We respect these rights fully and will always work to resolve issues directly with you first.

How to make a claim

📬
Simple process
Three steps to resolution
1
Email us at hola@invisiblethings.com.ar within 30 days of receiving your order.
2
Include your order number and a clear photo of the issue (if applicable).
3
We'll respond within 2 business days and sort out a reprint or refund — whichever you prefer.

Something wrong with your order?

Don't sit on it — reach out and we'll make it right.
We're a family business and we genuinely care.

Contact Us
"What is essential is invisible to the eye."
The care we put into every order — that part you can't see.
But we hope you feel it.
— Invisible Things